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Customers text your business. Your agent asks what sets the price, quotes from your rates, books the job and takes the deposit.

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How it works

One real job, from the first text to the deposit.

A customer texts at 9:14 pm.

Answered in under a minute, with your Y, while you finish dinner.

Rivera Plumbing
  1. Hey, do you replace water heaters? Mine's leaking.
  2. We do. Is it gas or electric, and roughly how old?

It asks what sets the price.

The questions you would ask on the phone, asked by text.

Rivera Plumbing
  1. Hey, do you replace water heaters? Mine's leaking.
  2. We do. Is it gas or electric, and roughly how old?
  3. Gas. Maybe 12 years? It's pooling underneath.
  4. A photo of a leaking water heater
  5. Got it. Give me a minute to price that for you.

The quote lands on your phone first.

Roger, your agent, prices it from your own rates, line by line. Text Y and it goes out in your name.

Roger
  1. Dana texted: water heater leaking. I'd ask if it's gas or electric, and how old. Y to send.
  2. YDelivered
  3. Dana: gas, about 12 years old, photo attached. Her quote for tomorrow 8 to 10am. Y to send.
  4. 50-gallon tank $1,290, install $400, haul away $150. $1,840 total, and $200 holds the slot.
  5. YDelivered
  6. 10-4. Sent to Dana.

They book and pay in the thread.

A slot and a $200 deposit, without leaving the thread.

Rivera Plumbing
  1. Hey, do you replace water heaters? Mine's leaking.
  2. We do. Is it gas or electric, and roughly how old?
  3. Gas. Maybe 12 years? It's pooling underneath.
  4. A photo of a leaking water heater
  5. Got it. Give me a minute to price that for you.
  6. That tank's done. A 50-gallon gas replacement, installed and hauled away, is $1,840 out the door. Tomorrow 8 to 10am. $200 holds the slot.
  7. Book it.
  8. You're booked for tomorrow, 8 to 10am. The $200 deposit holds it: buy.stripe.com/3cs8kd2Lp
  9. Paid.Delivered
  10. Got it, $200 received. $1,640 is due on the job.

The reply never comes.

A plumber
  1. Hey, do you replace water heaters? Mine's leaking.Delivered 9:14 PM
  2. Hello? Still need this fixed.Delivered 8:02 AM
  1. 14%

    Calls that ring out

    Home-services businesses missed one call in seven. CallRail, from 1.1 million small-business leads.

  2. 42.6%

    Forms nobody answers

    Contact forms that got no reply in three weeks, by email, phone or text. Leadferno, 225 small businesses.

  3. 40%

    Owners buried in messages

    Named customer messages among what takes the most time; 37% named quoting. Jobber survey of 1,050 home-service owners, 2025.

You decide what it sends on its own.

  • Replies
  • Bookings
  • Deposits
Roger
  1. Your last 5 bookings went out exactly as I drafted them.
  2. Want bookings to go out on their own from now on? Replies and deposits still wait for you.
  3. YDelivered
  4. 10-4. Bookings go out on their own.
Rivera Plumbing
  1. Hi, it's Dana again. Now the kitchen sink is dripping.
  2. Hi Dana. Same house on Maple Street? We can come Thursday 8 to 10am, and we'll use the side gate for the dog.
  3. Perfect, thank you!Delivered

It remembers every customer.

DanaCustomer since October
  1. Gas water heater, about 12 years old.
  2. Maple Street. Dog in the yard, use the side gate.Used in this reply
  3. Replaced the heater, $1,840. Deposit paid.
  4. Prefers mornings.Used in this reply

Take over any conversation.

Roger
  1. Dana asks if you can come before 8. She leaves at 8:30, and your first opening is 8. Draft: "Our first opening is tomorrow at 8, so we'd still be there when you leave. Can we use the side gate? A $200 deposit holds it." Y to send.
  2. Change that to I'll come at 7:30 myself
  3. Rewritten: "I can be there at 7:30 tomorrow myself, before you leave. A $200 deposit holds it." Y to send.
  4. YDelivered
  5. 10-4. Sent to Dana.

Text it the change.

Say what to change. The draft comes back rewritten, and Y sends it.

Or open it on the web.

Dana Ruiz

Today

6:58pm

Hi, it's Dana. The water heater is leaking again.

Your agent · approved · 7:01pm

Sorry to hear it, Dana. The one we replaced, or the old one in the garage?

7:09pm

The garage one. Can you come before 8? I leave for work at 8:30.

Send this to Dana?waiting 2 min

Set up by answering a text.

Roger
  1. It's ready. Want to set up your business?
  2. Yes. Plumbing, in Oakland.
  3. Pick your new number: (510) 555-0134 or 555-0198.
  4. The first one.
  5. Yours. Carriers take a week or two to approve it. I'll read your site meanwhile.
  6. I think you do water heaters, drains and repipes in Oakland, weekdays 8 to 6. Anything wrong?
  7. Add emergency calls, any hour.
  8. Added. You're live.

  1. We text you.

    The day it launches. Tell it what you do and where.

  2. Pick your number.

    A new local number for customers to text. Carriers take a week or two to approve it.

  3. Check what it learned.

    It reads your website and texts back what it found. Fix anything wrong, and you're live.

Works with the tools you already use.

Dana RuizWater heater, quoted $1,840
When
Thu, 8 to 10am
Deposit
Balance
$1,640 due
  • Google CalendarVisit added
  • StripePayment received
  • QuickBooksInvoice sent
  • Google Calendar
  • Stripe
  • QuickBooks
  • Square
  • Gmail
  • Calendly
  • PayPal
  • Google Sheets
  • HubSpot
  • Mailchimp
  • Airtable
  • Zapier

Questions

Who is actually texting my customers?

You are. The agent drafts every reply, and nothing goes to a customer until you text back Y. You can loosen that later, one kind of message at a time, when you have seen enough drafts to trust it.

Do I have to give up my phone number?

No. You get a new local number and your existing line is never touched. Put the new number on your Google listing and your Instagram as the one to text. Take it down in a minute if you want out.

Will it work for my kind of business?

It is built for work where the price is not on a list. Custom, condition-dependent or negotiated, where the alternative today is a phone call or a form answered hours later, and where there is usually a photo to look at or a constraint worth talking through. If your prices are a menu a customer could read off, a form beats a conversation and this is not for you.

What if the price it drafts is wrong?

You see it before the customer does. Text a correction instead of Y, in your own words, and it rewrites the quote and sends the version you approved. The customer only ever sees what you released.

Where is it available?

The United States, for now. The number is a US local number and the carrier rules it follows are US rules.

When can I start?

Not yet; it is being built now. Leave your number and we will text you the day it is live. Setup happens in that same thread, so there is nothing to sign up for twice.

Be the one who answers at 9:14.We'll text you the day it's live.